Frequently asked questions.

Only if you choose to. On our contact form there is an optional checkbox to receive text messages from SOFTECIA LLC about your inquiry, quotes, scheduling, and project updates. We never send promotional texts, and we do not share your mobile information with third parties for marketing. Reply STOP at any time to opt out or HELP for help. See our SMS Terms and Privacy Policy.

A starter website typically takes 2–3 weeks, a business website 3–5 weeks, and mobile apps 6–10 weeks depending on complexity. You'll receive a specific timeline as part of your project proposal.

Most projects use a 50% deposit to begin and 50% due at delivery. Larger projects may be split into milestone payments. All payments are processed through an encrypted, PCI-compliant checkout. See our Refund & Cancellation Policy for details.

Yes. Every project includes a defined revision window and a post-launch support period. Additional changes after that window can be handled as a paid add-on or through our Digital Growth retainer plans.

Yes — SOFTECIA works with clients across the US and internationally. All communication, contracts, and invoicing are handled in English and USD unless otherwise agreed.

Once a project is paid in full, you receive full ownership of the final deliverables — source files, code, and design assets — as outlined in your project agreement.

Yes. Our Digital Growth Services include website and app maintenance retainers starting at $99/month, covering updates, monitoring, and technical support.

You can cancel at any stage. Refunds for work not yet performed are handled according to our Refund & Cancellation Policy.

Yes. All transactions run through an encrypted, PCI-DSS-compliant payment processor. SOFTECIA never sees or stores your full card number at any point.