Privacy Policy
SOFTECIA LLC ("SOFTECIA," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through softecia.net (the "Site") and our services, how we use it, and the choices you have.
1. Information We Collect
We collect information you provide directly, such as when you submit our contact form, request a quote, or engage us for services. This may include your name, email address, phone number, company name, and details about your project. We also collect payment-related information when you engage our paid services, which is processed securely by a third-party, PCI-DSS-compliant payment processor — we do not store full card numbers on our own systems.
We may also automatically collect limited technical information, such as browser type, device type, and pages visited, through standard web server logs and analytics tools, to help us understand how the Site is used.
2. How We Use Information
- To respond to inquiries and provide quotes
- To deliver, invoice, and support the Services you purchase
- To communicate project updates and administrative notices
- To improve our Site, services, and customer experience
- To comply with legal and accounting obligations
3. How We Share Information
We do not sell personal information. We may share information with trusted third parties who help us operate our business, including payment processors, hosting and email providers, and, where necessary, professional advisors such as accountants — each bound to use the information only for the purposes we specify. We may also disclose information if required by law or to protect our legal rights.
4. SMS and Text Messaging
When you provide your phone number through our contact form, a quote request, a third-party service request platform such as Bark, or during project onboarding, you consent to receive SMS text messages from SOFTECIA LLC relating to your inquiry or project. These may include responses to questions, quotes, project updates, scheduling, and occasional information about our services. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, after which you will receive no further texts. Reply HELP for assistance, or contact us at info@softecia.net or (720) 794-1705. By providing a phone number, the client consents to receive SMS communications regarding their project. Clients may opt out at any time by replying STOP. We do not sell, rent, or share your phone number or SMS consent with third parties for their own marketing purposes. Phone numbers may be processed by our messaging service provider solely to deliver messages on our behalf..
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including any period required to meet legal, accounting, or contractual obligations.
6. Your Choices
You may request access to, correction of, or deletion of the personal information we hold about you by emailing info@softecia.net. We will respond to verified requests within a reasonable timeframe, subject to any legal retention requirements.
7. Cookies and Analytics
Our Site may use cookies or similar technologies to remember preferences and understand site usage. You can control cookies through your browser settings; disabling them may affect certain Site features.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted transmission for payment and sensitive form data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. International Clients
SOFTECIA works with clients both within and outside the United States. By using our Site or Services, you consent to your information being processed in the United States, which may have different data protection laws than your home country.
10. Children's Privacy
Our Site and Services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date at the top reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.
12. Contact Us
Questions about this Privacy Policy can be directed to info@softecia.net or (720) 794-1705, or by mail to SOFTECIA LLC, 1500 N Grant St, Ste 19930, Denver, CO 80203, United States.