Privacy Policy
SOFTECIA LLC ("SOFTECIA," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through softecia.net (the "Site") and our services, how we use it, and the choices you have.
1. Information We Collect
We collect information you provide directly, such as when you submit our contact form, request a quote, or engage us for services. This may include your name, email address, mobile phone number, company name, and details about your project. If you opt in to text messages, we also keep a record of your consent (the date and time, the form used, and your phone number) and the content of text messages exchanged with you. We also collect payment-related information when you engage our paid services, which is processed securely by a third-party, PCI-DSS-compliant payment processor — we do not store full card numbers on our own systems.
We may also automatically collect limited technical information, such as browser type, device type, and pages visited, through standard web server logs and analytics tools, to help us understand how the Site is used.
2. How We Use Information
- To respond to inquiries and provide quotes
- To deliver, invoice, and support the Services you purchase
- To communicate project updates and administrative notices
- To send you text messages about your inquiry, quotes, scheduling, project updates, and support — only if you opted in to receive them
- To improve our Site, services, and customer experience
- To comply with legal and accounting obligations
3. How We Share Information
We do not sell personal information. We may share information with trusted third parties who help us operate our business, including payment processors, hosting and email providers, and, where necessary, professional advisors such as accountants — each bound to use the information only for the purposes we specify. We may also disclose information if required by law or to protect our legal rights.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. SMS / Text Messaging
If you check the optional SMS consent box on our contact form, SOFTECIA LLC will send text messages to the mobile number you provide about your inquiry, including replies to your questions, quotes and estimates, scheduling, project updates, and customer support. Message frequency may vary. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services, and you can submit our contact form without opting in to texts.
You can opt out at any time by replying STOP to any text message. You can reply HELP for help or contact us at info@softecia.net or (720) 794-1705. After you opt out, we will send one confirmation message and no further texts.
Your mobile information, including your phone number and SMS opt-in data and consent, will not be sold, rented, or shared with third parties or affiliates for promotional or marketing purposes. Information will not be sold or shared with third parties for promotional or marketing purposes. Text messages are transmitted through a messaging service provider and wireless carriers, which handle your phone number and message content only to deliver the messages on our behalf.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including any period required to meet legal, accounting, or contractual obligations.
6. Your Choices
You may request access to, correction of, or deletion of the personal information we hold about you by emailing info@softecia.net. You may also opt out of text messages at any time by replying STOP. We will respond to verified requests within a reasonable timeframe, subject to any legal retention requirements.
7. Cookies and Analytics
Our Site may use cookies or similar technologies to remember preferences and understand site usage. You can control cookies through your browser settings; disabling them may affect certain Site features.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted transmission for payment and sensitive form data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. International Clients
SOFTECIA works with clients both within and outside the United States. By using our Site or Services, you consent to your information being processed in the United States, which may have different data protection laws than your home country.
10. Children's Privacy
Our Site and Services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date at the top reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.
12. Contact Us
Questions about this Privacy Policy can be directed to info@softecia.net or (720) 794-1705, or by mail to SOFTECIA LLC, 1500 N Grant St, Ste 19930, Denver, CO 80203, United States.